standard-title FAQ

FAQ

Question: 1) What are your Conditions of Sale on all your products?

Freight:
F.O.B from Direct Distributors Warehouse.

Minimum Orders:
No minimum order level. No shipments to overdue accounts.

Special Order Items:
Special order, non-stocked items are not returnable.

Damages & Shortages:
Direct Distributors responsibility on all shipments ceases upon delivery to the designated carrier.  Any shortages must be reported within 24 hrs after arrival. Any and all visible damage must be noted on the freight bill and signed for by driver.  These claims must be made to the freight carrier.

Returns:
No returns will be accepted without prior authorization. No damaged product will be accepted. Product returned in non-stable cartons will be charged a minimum $20 repacking charge.  All returned items must be shipped pre-paid.

Defective Goods:
All goods claimed defective will be subject to inspection before replacement or credit is provided.  Defective claims do not include damaged goods.

Product Changes:
Our continuous commitment to product improvement may result in changes to specifications without notice.

Question: 2) I am an individual or contractor. Can I buy your products direct from you?

All of our regular stock items can only be purchased through quality plumbing wholesalers and retailers who are open to the general public.  Please see our “Where to Buy” section to find a dealer near you.

However, anyone can purchase items from us direct.  Please see our “Non-stock Items & Specials” section for more details.

Question: 3) I am a Wholesaler or Retailer and would like to set-up an account with you to purchase your products.

Please see our “Contact Us” section as we would love to hear from you and discuss details.

Question: 4) Can I order items not shown on your website from E.L Mustee or Elcoma?

Yes! Special orders and non-stocked items can be.  Please contact us for price and delivery. Special orders and non-stocked items are not returnable.

Question: 5) Do E.L Mustee and Elcoma products meet CSA code?

  • Most of our products sold in Canada meet or exceed CSA standards. 
  • International Association of Plumbing and Mechanical Officials (IAPMO)
  • American National Standards Institute (ANSI)
  • Warnock Hersey (Canada) Listed – CSA test standards
  • American Society of Testing and Materials (ASTM)
  • CAN/ULC S102-07 Burn and Smoke Test